Careers with ME
Welcome to Members Equity Bank Careers. We are a unique organisation and we invite you to take a look around and find out about what it is like to work for us.
Grow with ME
Our Melbourne-based organisation is owned by a number of Australian Superannuation Funds and we currently employ around 700 staff and have more than $33 billion in funds under management. Our focus is to meet the financial needs of Australians and their community, and their employers in a simple and straightforward way. Our partnership with Industry Fund Services (IFS), means the scale and breadth of operations have increased dramatically in the last few years and we are now a significant bank and wholesale funds management company in the context of the Australian market.
We pride ourselves on the following:
Our Customer Commitment
- To provide excellent service and to treat customers with respect
Our Customer Service Principles
- To always present out most positive and caring attitude when communicating with customers and co-workers
- To meet our promises and where possible exceed customer expectations
- To provide clear, concise, and accurate information, and
- To take ownership
Our Operating Values
- Respect for people
- Integrity
- Innovation
- Rigorous Analysis
- Celebrate success
- Accept Accountability
- No political games
- Transparency
Our Culture
We aspire to continue to be both caring and high performing. This is demonstrated by our outstanding customer service, the respect and support we have for each other within our organisation, our incredible growth, and in everything we do.
Our people policies and initiatives
- EOS (Employee Opinion Survey)
- Leadership Development programme
- Management programme
- Induction programme for all new staff
- Staff development and career path development
- OH&S
- Mentoring
- Cadetships
- Work Life Balance, flexibility and a family friendly culture and practices such as 48/52 and RDO's
- EAP (Employee Assistance Program)
- Diversity and EO
- Performance Management programme
- Competitive remuneration and incentives
What do our staff say?
We value our people. That is why we are caring, supportive and we listen to what our staff have to say.
In focus groups run by an independent organisation in 2007, our staff described the culture as caring, and overall, they are very happy in their workplace.
Feedback from our staff included:
• The culture has lots of heart.
• We put the client first.
• I feel I have a good relationship with my manager.
• Able to move up the ladder.
• Family friendly and flexible.
• Caring in respect of both our customers and staff.
• We treat our customers with respect and we are fair to them.
• It's very people orientated I feel.
• I've been in the company a long time, and I have always felt that there was a sense of high morale.
• We know what other (companies) are like, that's why we work at ME.
ME Staff members
In addition to this qualitative feedback, we also invest in an Employee Opinion Survey every year , which provides quantitative feedback showing that we achieve above industry standard scores in morale, climate and leadership results. We don't rest there however; we continually strive to improve by implementing tailored employee engagement strategies.
Take a look at some of our staff profiles.
What sort of people are we looking for?
The kind of people we are looking for will be passionate about the company they work for and passionate about exceeding our customers expectations.
We have opportunities throughout the year in all of our business units. They include:
- Home Loan Origination – including our Mobile Banking Managers and Workplace Marketing
- Retail Customer Service – incorporating our National Customer Contact Centre and Customer Account Services
- Strategy and Retail Marketing – including Direct Marketing, Sponsorship, Branding and Advertising
- Information Technology
- Finance – including Financial Markets and Risk
- Business Banking – including Sales, Marketing, and Operations
- Human Resources – including staff development and training
We are looking to attract and retain caring people with talent and potential, who are also committed to achieving results. If our customer commitment, principles, values and culture are things you believe are important to you - then you're probably just the sort of person we're looking for.
Interested?
We use several of Australia's leading recruitment companies to find the right staff.
You may like to try some of the following for various roles:
Retail Customer Service – including our National Customer Contact Centre
| Mosaic | 03 9639 1444 |
|---|---|
| IQ Business Solutions | 03 9860 5900 |
| Hays | 03 9604 9600 |
Business Banking and Home Loan Origination
| Hays | 03 9604 9600 |
|---|
Executive & Management Roles
| Talent2 | 03 9918 0999 |
|---|---|
| Future Step | 03 9631 0313 |
Other preferred suppliers
| Hudson | 03 9623 6666 |
|---|
Make sure you come back and take a look at our careers section again soon as we are updating it all the time and hope to have some of our great career opportunities on here soon.
Contact ME
- Product Enquiries
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Personal Ph 13 15 63 Business Ph 1300 658 108 ME Contact Centre open Mon - Fri 8am - 8pm. Sat 9am - 5pm (EST)
- Existing Customers
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Personal Ph 1300 654 998 Business Ph 1300 658 108 ME Contact Centre open Mon - Fri 8am - 8pm. Sat 9am - 5pm (EST)
- Phone Banking
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Personal Ph 1300 654 998 Business Ph 1300 658 108